- General Information
Please allow 1 to 3 business days for your order to be processed after we have received your order. This allows us to process and ship your order and does not include shipping time. Shipping times depend on your choice of carrier and service, and your location. In some circumstances, your order may be shipped directly from the vendor. In these cases, processing times may increase.
Please allow at least 1 to 5 business days for shipping on top of the time needed to process your order. If for some reason your order cannot be fulfilled, you will be notified. While we try and get every order out as fast as possible, Volleyball Central cannot guarantee that orders with expedited shipping (2 day, Next Day) will arrive on time on any orders placed after 10:00am MDT. We will try our hardest to get your product(s) to you as soon as possible. Most expedited (2 day, Next Day) orders placed before 10:00am MDT will be processed by the following business day. In the event that a problem occurs, an order may not be processed by the next business day. We will notify you if any problems arise with your order.
- Shipping Rates and Methods
Volleyball Central primarily uses FedEx to ship your orders. In some cases, orders will be shipped from one of our vendors using either UPS or USPS. Shipping rates are calculated on the My Cart page. Our shipping prices are based on weight and destination. Please add the items you wish to purchase to your cart and use the shipping calculator to determine shipping prices.
- Oversized Items
Oversized items carry an additional handling fee of $15 per item. Items marked as oversized are indicated on their product page under additional details. We currently do not offer expedited (2-day or overnight) shipping on orders with oversized items.
- Canceled Orders
If an order is canceled and the product(s) have already left our warehouse or one of our vendor's warehouses, the customer is responsible for shipping costs to receive the order and to return the item(s) back to Volleyball Central. We are unable to reimburse any shipping costs unless the product is defective or we made an error filling your order.
- Alaska and Hawaii
At this time we cannot ship items to these destinations. If you need an item shipped to one of these destinations, please feel free to contact us to make the necessary arrangements.
- Shipping Carriers
Volleyball Central offers standard ground shipping, next day and 2 day shipping. In most cases, we will use FedEx to ship your order to you. Please note that if your order ships from one of our vendors, it may be shipped using UPS, FedEx or USPS. We will email you with tracking information as soon as it becomes available.
- International Orders
International customers interested in purchasing products from us must call us directly at 866-801-7704 due to restrictions on which products we can ship outside the United States.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
- P.O. Boxes and APOs
We currently do not ship to customers with a P.O. Box or APO. Should you place an order with the shipping address as a P.O. Box or APO, we will notify you and try to get another address to ship to. Otherwise, we cannot complete the order. We apologize for the inconvenience.
- Tracking Orders
After an order has been placed, processed and invoiced, we ship your order. Typically it can take up to 1 to 2 business days to receive tracking information after the item has shipped. If your order has shipped from our store you should receive tracking information in your shipment email. If your order has been shipped directly from the manufacturer, you will be notified as soon as we receive it from the manufacturer. Please note that if your order has shipped directly from the manufacturer it may take anywhere from 1 to 3 business days to receive tracking information for your order. If you need help tracking your order, feel free to contact us. If the order was shipped directly from the manufacturer we will be able to contact them and get a tracking number for you.